A publication for chief information officers has a piece written by a CIO, excerpted from a recently published book about how to improve IT operations. The writer argues that IT managers spend too much time complaining about regulations, older IT systems, and lack of funding. The author advises managers to reduce complaints about things outside of their control, and focus on things they can do to increase efficiency. He offers bits of advice, such as time and project management, and simplifying procedures.
- Utilize tools to make life easier, there are a new generation of tools available that will reduce mistakes.
- Automation is key to success. Don’t over complicate or over simplify a task. Put rules in place that are easy to follow.
- Prompt feedback from managers helps prevent blame. It allows everyone to be on the same page
“Believe it or not (or believer or not!), the Serenity Prayer is an effective tool for combating the blame game that cripples the productivity of every IT organization.”