A website for customer service has issued a article with seven tips on how to make a company’s employees cooperate with its customers. The first tip is to make sure that senior management buys into the idea. Another is to improve communications between departments. A third is to make the company environment friendlier and more effective by adding tools. The article has a graphic that details such tools, including cup warmers and fidgets. A brief bio of the author appears at the end of the article.
- Consulting experts from McKinsey, point out that engagement with customers is a key responsibility for every part of an organization.
- Customers receive a better overall experience when communication is seamless between core components, like tech and customer service reps.
- To get a better sense of unity that can translate to customers positively, improve employee relations, with laxer dress codes, greater feedback options, and more.
“If you’re worried about budget constraints, know that productivity tools do not have to be high-cost to be effective.”